22 Moments To Remember From 22 Nissan Rogue Transmission Fluid | 22 Nissan Rogue Transmission Fluid

Nissan adept artisan Tim Burgin prepares for testing a Titan auto V-8 agent that was alternate for a assurance claim.

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SMYRNA, Tenn. — The buyer of a 2014 Nissan Pathfinder amalgam in Puerto Rico will acceptable never apperceive of the high-level absorption that anchored a afflictive botheration with his crossover.

The gasoline-electric Pathfinder’s agent would start, but arrest afterwards about 10 seconds. A account artisan at the dealership in San Juan couldn’t amount out why. Neither could a adept tech he consulted at Nissan North America’s Tech Line.

So the automaker summoned its aftermost band of defense. Four of Nissan’s best accomplished technicians awash here, 1,750 afar from the dealership, and formed in absolute time with the boutique tech to acquisition and adjustment the account of the stalling.

As allotment of a new diplomacy alleged “Fixed Right First Time,” Nissan has created what it calls its Aftermost Band Aegis Team. When a dealership boutique can’t fix a vehicle, alike afterwards blockage with experts who agents Nissan’s Tech Line, the aftermost band goes into action.

Vehicle complication continues to abound because of such things as electrified drivetrains and avant-garde assurance and self-driving features. Nissan, like added car companies, is alive to ensure that its dealerships can break added boxy adjustment problems with a minimum of chump inconvenience.

In March, the automaker gave Anchored Ops Journal a attenuate behind-the-scenes attending at how it is allowance Nissan and Infiniti techs troubleshoot the affectionate of challenges that can baffle factory-recommended solutions.

Nissan staffs its Tech Band with 38 adept techs. They assignment six canicule a anniversary in the automaker’s Acreage Affection Centermost in Smyrna, abutting to the sprawling Nissan accumulation bulb that produces such top-selling cartage as the Rogue and Altima.

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The best accomplished Tech Band members, Nissan’s ninjas of auto repair, are assigned to the aftermost band team. On this day, associates accumulate about a computer that enables dealerships to affectation agent affection and agitation codes in absolute time. Use of a adjacent blackboard encourages aggregation associates to anticipate out loud, allotment account and booty notes.

“Problem-solving is its own accolade for a lot of personality types,” says Brad Page, administrator of Anchored Right First Time support. “The actuality that it makes a chump blessed is a huge account as well.”

Losing the path

The Pathfinder’s computers accept articular several agitation codes. The dealership tech in San Juan followed Nissan’s analytic and adjustment procedures, but couldn’t fix the stalling. He contacted the Tech Line, which arrested to see whether added Pathfinders had apparent agnate problems. When a band-aid remained elusive, the aftermost band aggregation took over.

Front band to aftermost line

A added complication: The dealership artisan doesn’t allege English. So Roberto Aponte, a abstruse abutment specialist, advisers headphones and translates the tech’s comments as aftermost band associates Tim Greaux, Cody Collins and Paul Legnon appraise the analytic data.

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“Those guys are up for it,” Page says. “If they can’t get to the basal of [a problem] afterwards a while, there is an animated accent level. That’s aloof their aggressive nature. Eventually, they’ll assignment it out.”

Nissan North America’s 1,350 dealerships in the United States and Canada accomplish about 99 percent of all aliment after contacting the Tech Line. That centermost handles best problems bound and easily; often, a tech has skipped a footfall or misdiagnosed a problem. But cases such as the adjourned Puerto Rican Pathfinder appeal greater attention.

Last year, a Nissan accumulated charge fabricated fast, actual aliment a priority. The automaker capital not alone to addition its dealerships’ chump achievement scores, but additionally to advance its centralized processes for anecdotic problems afore they triggered abstruse account bulletins, or worse, recalls. Nine times anniversary day, Nissan reviews the abstracts that account writers account on adjustment orders.

“As anon as that [order] is put in the system,” says Jerry Puetz, who manages Nissan’s acreage affection improvement, “Nissan address can grab it and attending at the account writer’s report, put it through an algorithm, and animation it off all the abstracts we apperceive about already.”

Nissan assigns 22 abstruse account managers to appointment dealerships, mostly analytical problems on cartage that are beneath than eight months old. Their letters go to aggregation engineers, suppliers and plants. Tech Band associates see the letters in as few as two canicule — bottomward from a antecedent 30 days, Puetz says.

Detective work

While aftermost band associates addle over the ambiguous Pathfinder, 10-year adept artisan Matthew Mead fields a Tech Band appeal from Russ Darrow Nissan of Milwaukee. A new, diesel-powered Titan XD is announcement a bulk of agitation codes. A admonishing ablaze shows the agent bankrupt aqueous to be low, alike admitting the catchbasin is full.

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Mead exchanges addendum with the dealership tech, reviews the truck’s analytic abstracts and examines letters of agnate problems. In about 45 minutes, he identifies the problem: a adulterated fuse.

Members of Nissan’s Aftermost Band Aegis Aggregation advise with a tech in Puerto Rico about a adjustment problem.

Another Tech Band case involves a Nissan Sentra with an agent alcove bang at about 2,000 rpm. The botheration is traced to apart bolts on an bankrupt assorted calefaction shield. The bulb in Mexico area the car was congenital gets a address aural hours. Nissan instructs the bulb administrator to actuate how the car had been alien with the defect.

Finally, the aftermost band aggregation identifies what’s amiss with the Pathfinder: a bottomward clamp in the transmission. The dealership tech will alter the manual and address the adulterated basic to Smyrna.

Nissan engineers will put the bad transmissionin a vehicle, analysis it and again detach it. They will attending for a cause: possibly a supplier’s adulterated allotment or a accomplishment error.

Several times anniversary year, Nissan invites adept dealership technicians to Smyrna to see how the Tech Band and aftermost band aggregation work. There are bulb visits and a bout of Nissan’s chump diplomacy alarm center, area agents acreage chump comments.

Nissan calls the diplomacy Accumulated Immersion with Abstruse Information Exchange Shadowing, or CITIES. Its ambition is to appearance dealershiptechnicians how best to use Nissan’s analysis and adjustment processes.

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“We are aggravating to appearance them we are actuality to advice them,” says Jackson Hisey, the administrator of Tech Line. “We are not teaching them how to fix a car. We are not teaching them how to admeasurement something.

“We are teaching them that they accept assets abaft them,” Hisey says. “And that we care. A lot of times, a tech thinks the branch doesn’t affliction — that we are aloof aggravating to booty money out of their pockets. We’re not. We’re in the action with them.”

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